Members’ Technical Support

Hi Members all. Here is your technical support page. Please use the page to

  • Post any problems you are having – please post them as comments to this page and Jesse and I will  respond. Please make sure you also provide, if relevant:
    • The type of device you are using
    • The operating system (Windows, iOS etc)
    • How you are accessing Shedcasts, and the name of the podcatcher if you are using one
  • View FAQs to solve the problem yourself
  • Access links to other support available

At any time you can email me at

Frequently asked questions

The shedcast feed to my mobile device has stopped working. What do I do?

  • Check the URL you are using. It should be
    You do NOT need the ‘www.’ bit. Usually it’s not a problem if you do use www, and it will redirect fine, but on some occasions with some podcatchers it seems to cause a problem.
  • Sometimes for unaccountable reasons podcatchers periodically seem to ask you to re-enter your credentials – username and password.
  • If your username and password seem to stop working, delete the feed in your podcatcher completely and start again.
  • If your username and password STILL doesn’t work, then go to the website login page and select the lost password process. Then return to your podcatcher and try again.

I have tried the lost password process and it doesn’t work for me. I either don’t get an email after I have entered my details, or a weird message saying my reset link is invalid

Go back and try one more time. This time, at the log in page, try this:

  • press Function F5 (on some machines this is CNTRL+F5 at the same time) before trying to log in to try and clear any caching.
  • Try the process with your email first, and if that doesn’t work, then try it again with your username.
  • Check your spam in email if you don’t see the password reset email

If neither of these work then you may have forgotten the email you used to sign up with or your username. So, email me on, and I will send these to you.

Finally, if all this fails email me again and I will send you a new password. But it’s better for you to manage your own if possible then you can change it at will.

Other useful links 

There is advice on downloading members only shedcasts here: How to download shedcasts

There is a podcast and Shedcast schedule here so you can check what should be appearing in your podcatcher.

You can also see a list of the members’ shedcasts in the member’s area


98 thoughts on “Members’ Technical Support

    1. Hi Mike – Just in case my email gets caught by your spam filter, I have sorted this. Please have a look at your email which will explain what I have done so you can keep access. Good luck. David

  1. Just became a member. I love the podcast and I’m trying to convince my family members to join. This is very educational and funny. As an American I love hearing the English phrases (houly) although I frequently have to google things. Keep going!

  2. Hah, I’ve been trying for days, and I finally asked and 5 min later I figured it out in BeyondPod. Nevermind!

    1. Ain’t that the way of it? Not sure how many times I’ve had to say to the person coming to fix my coimpouter ‘huh, it works now…’

  3. My Facebook feed hasn’t worked for the past 36 hours or so. Have you removed me or is it a Facebook issue? (I can see from the website that there are new posts – I’m just not receiving them).

    1. Not we have definitely not removed you! How could I do such a thing! Not sure what this has happened – I’ll ask the group

  4. Hey David, I actually need to change payment methods since I’m getting rid of a credit card. How would I go about doing that? Would it be easier to just cancel and I’ll re-signup?

  5. I’m sorry, but I tried to become an annual member and was rejected. It claimed my Discover card was not supported. I don’t know what I did wrong. I have used the same card for numerous things online. I am disappointed.

    1. Hi Yvonne, and as you can imagine, I am even more disappointed than you are! I am rather at the mercy of the organisations (Stripe, PayPal) that manage all the technicalities of the card financial transactions. I assume they don’t accept that type of card for some reason. If you can bear it there are other ways; a Paypal account if you have one, or probably simplest is Patreon, which is at

      I hope you do manage to join up, and if not, then I am sorry.

  6. A different technical question: Do you have a recommendation for a microphone? I create videos for my math classes and haven’t found any of the three I’ve tried to be adequate.

    1. I use a Rodecaster Condenser mic…used to use a Blue Yeti which was much cheaper, perfectly good, but picked up a lot of ambient noise. Which was rather good for the bird song…

      1. I rather liked the bird, but my ambient sounds are the AC and ventilation system cycling in my classroom. The droning hum in the background makes my videos sound so amateurish.

        Ic þancie þē

  7. Hi David,
    I’m a huge fan of both your podcasts & shedcasts! Your dry delivery and witty asides frequently make me smile, and occasionally a chuckle or two come along. I especially liked this past week’s series on Lady Jane Grey – it’s a gripping story that, serialized, left me wanting more and I looked forward to the next installment eagerly. Thanks for putting that together…I hope you’ll do that again sometime.

    For my actual question, I have the annual membership…how will I know when it’s time to renew? Do you notify us by email (or maybe owl)? I don’t want to miss out!

    Again, many thanks for your fine work!

  8. Hi David. I’m having difficulty downloading “Eleanor 2”. A 404 error message comes up, with the suggestion that the URL might be wrong.

    Hey, I’ve been brooding for a couple of years on the “buffty” controversy. Now, while you’re entitled to coin your own terms, surely you mean “buffer”, defined in my dictionary as “an elderly man who is considered to be foolishly old-fashioned, unworldly, or incompetent”? Of course, brooding on the matter for years means I’m turning into one.

    Kind regards,

    1. Steve – really sorry I don’t know why this is happening. I will try to make it work – I’ll get back to you, it’s none of the normal things

      And yes of course I guess you are absolutely right. Buffer it is really. I prefer Buftee though

  9. I renew my subscription on Dec 15 and I have not seen a charge go through my account. I live in the U.S. and sometimes my bank is overzealous about blocking foreign charges.

    Is there any record of my renewal?


  10. Just had a stupid moment. Paid annual subscription September. Got reminder to update card as it expires end of Jan. Meant to just update account but appear to have paid again. Is there anyway of cancelling this payment without cancelling whole subscription?

    1. Hi Joanna – thanks for getting in touch; really sorry for the trouble. I have refunded the January payment, but please see an email I have sent to you. Best wishes, David

  11. Hi, David. A year ago, my subscription was renewed automatically. My anniversary must be near, but I cannot find an account management link on this site.

  12. Hi David. Really enjoying History of Scotland. Have got up to Ep. 17 and all downloaded fine and I listen to them through Google Play. But 18, 20, 21 etc. are downloading but my Samsung is telling me I don’t have an app to play them. For some reason Ep. 19 plays fine through Google Play but not any of the others. Help!

    1. Hi David – I have looked at the episodes and can’t understand why they would be any different. Though as it happens I didn’t think we had podcasts available in England yet – or at least that’s what their website tells me. With the exception of 19 are you getting none others after 17 for the History of Scotland? Are you getting William the Marshall an/or Eleanor? Very sorry for the bother; if you let me know that I’ll have another look and then maybe put something out, but I haven’t had any comments elsewhere. In desperation until we sort it, things seem to be working on PocketCasts, and Podkicker. Let me know, though

      1. Hi David. Thanks for looking into this for me. I’ve tried some of the rest and I get the pop-up stating that they have downloaded successfully but I just can’t seem to play them. They appear in my downloads but without displaying the History of Scotland logo as it happens. 19, 17 and all previous are fine and yes I did successfully listen to William the Marshall and Eleanor and thoroughly enjoyed them both by the way. If no one else is experiencing the problem then I guess it might be some sort of issue my end but I’m not the most tech savvy. I will try and have another go on my wife or daughter’s device and see if same thing happens.

        1. Thanks David; let me know what happens, and if you are still getting no joy, I will post a question on the FB site; that normally at least tells us if anyone is having the same experience

  13. Hi David. No joy I’m afraid. I’ve tried a family (I use a Sumsung) and also the family lap top and the same result with all. The downloaded episodes that have worked thus far look like this: HoS16ATroubledSuccession.mp3 with the HoS logo and the ones that don’t work look like this: HoS22TheGreatCause.mp3.null (therefore .null with no logo). Nb. I can play them directly from the website but I tend to listen to your fabulous podcasts whilst driving around. Hope this may help to identify what’s happening.

    1. That is utterly bizarre. Have you tried deleting the feed completely and trying again? There is sometimes a problem that you get a sort of ghost feed that partially works so putting in the exact right URL is important – which is
      I will try a post on the FB site, but since nobody else has said anything I am not optimistic. I’ll also pass this across to my website developer pal see if he has any ideas

    2. David, I have just been through this with Jesse the developer; he’s been through the process successfully with his Samsung and has managed to get the downloads OK. Could you try the delete and reload approach?

      1. Hi David. Thank you for your time on this. I will give the delete and reload approach a go and let you know how I get on. Thanks David

  14. Hi David,
    I signed up for membership yesterday, but I can’t seem to access the members-only episodes on my Android phone. I normally use PocketCasts, but there was no + button, so I tried to access by pasting the URL provided into the search box and this didn’t work. I’ve downloaded two other apps: BeyondPod and Podkicker. However, I’ve followed the instructions for both these apps and just keep getting an error message along the lines of ‘Feed URL problem’ or ‘Unauthorised’. Can you help?
    Thanks, Becky

    1. Hi Becky

      Thanks very much for signing up – and really sorry you are having trouble accessing the shedcasts on your Android. Can I firstly check that you are using the right details – are you able to login to the website here – ? Obviously the login details are the same you need for your download, so this will make sure you are using the right one.

      ​Next, I think from your ​comment that you are looking at the download instructions on the website, but just in case you are not, please have a look at

      The usual problem comes from getting the URL right – it’s a bit of a pig to do first time around. If you are copying and pasting, please make sure there are no preceeding or trailing spaces, and that the URL is exactly correct.

      Also, I have found that once it’s gone wrong, the memory of it seems to stay in the phone. So you are best to completely delete the History of England Members only feed from your podcatcher before trying again.

      I hope this works – but do get back in touch and let me know


      1. Hi, my name is Anita, and I have signed up and paid the £40 Membership Fee. I had all sorts of problems, but finally got there. Now I cannot log in. I’m being told to check my e.mail for the confirmation, but there is no confirmation. I used to be signed up with you on another e.mail address which is no longer working, so used my recent one, which is Would you be good enough to check for me. Many thanks.

        1. Hi Anita and I am really sorry I’m causing you a problem. Please check your email I will correspond with you direct

  15. I successfully subscribed to the members only podcast stream on Apple Podcast, but it says “You’re all caught up” and I see no episodes. It tells me to check for other episodes but there is no logical way to do so. On the free HOE podcast, there is a way to click “Available Episodes” and see the old ones. Not so with the member feed. Does anyone know what I’m doing wrong?

    (Works fine with Overcast)

    1. ​Hi Matthew

      It might be the same as a problem I have had myself, and assumed, of course, that it was my incompetence – but it was not! There seems to be a ‘ghost’ URL out there with a truncated list of early episodes, and if you don’t get the URL exactly right your phone remembers the URL. I mention it here

      You might resolve it by completely deleting the feed from your phone, and starting again from scratch, making sure you have got the right URL and are asked, and able, to log in with a password.

      I hope this works – let me know and if not we’ll try again


  16. David,

    I’ve recently become a member after listening to the free episodes for a while – so you mrketing of membership works (at least for me). A moment ago I followed your instructions and gained access to the shedcasts via the apple podcast app and it worked first time. Is there a similar approach for other members-only material (such as the history of Scotland)?

    1. Hi Jim – all the material is available over the one feed – all the Shedcasts, Britain and the Sea, Scotland, Eleanor and William. If you want to see a flyby of what’s available, to check you have the right feed, have a look at the members area with the link below – you should get access to all of this through this one feed, If you are not, it’s often the URL being slightly wrong, which seems to pick up some content but not others. Let me know!

      Here’s the link:

      And, thank you very much for signing up!

  17. Yes, I see now. I was thinking the History of Scotland, Bitian and the Sea, etc. would be segregated into their own groups in some way but I see them all combined with the shedcasts. No worries as you say. I’ll be listening.


    1. I did think of doing that actually; but people I think perefered not to have to type in multiple URLs so I stuck with just one.Anyway, glad you have found them!

  18. I’ve just taken out membership but can’t see how to download members’ stuff (HOS)onto my iPod via iTunes where I usually get the free podcasts. Help would be great.
    Thanks Jeanette

    1. Hi Jeanette

      Thanks very much for signing up! I am slightly worried – you should have received an email immediately with links showing you how to do this. Maybe it is in your spam folder? Eitherway, please let me explain it here with my apologies.

      The members podcasts are password protected, and so are held separately to the free podcasts – so you will have two feeds on your mobile or computer. However, the vast majority of podcatchers (including iTunes) allow you to do it.

      The explanation is here If you are using iTunes and Apple instructions are near the top.

      I hope this works OK – let me know how you get on, and thanks for becoming a member!

      best wishes


  19. I just signed up to become a member. I was asked to give an email address and a password but not a user name. When I tried to login I was asked for a user name and password. What is my user name?

    1. Hi Linda

      Thanks very much for signing up to Patreon, and I have just seen your comment on the website.

      I think what happening is that you have a sign up to Patreon established, where you can use the Patreon RSS feed to access podcasts. To access the members area of my website and download from there, you need a separate username and password I’m afraid, since Patreon and my website are separate things.

      I am on holiday and on an overnight Ferry this minute, but I set up my laptop and set you up in an hour or so; end me a username idea if you have any preferences, if not I will make one up !

      Thanks a million for pledging and I’ll be back to you soon

  20. Hi David,
    All has been running smoothly since I joined a couple of weeks ago. Current downloads have appeared on my iPod via iTunes and I’ve also downloaded back episodes of HOS without trouble. This morning everything I try to download just plays on my computer without being saved or sent anywhere. I’ve repeated the process of signing up as a member with iTunes but nothing changed. Help! Jeanette

  21. Hi David,
    New member here. I don’t download, I just stream through my android tablet.
    Over the weekend, all of the players and download links on the members page have disappeared. Also, when on the members page, if I use the button on top to go back to the main podcasts, I get a page of code. Restarted the tablet numerous times and cleared my cache, no help. Gosh, I hope you can help, I h as very been trying desperately to get caught up.

  22. Nvm. I now see the “play in new window” text under the title.
    Works like a charm. Back to binge listening!

  23. Yes, I think so, I am listening away.
    I just listened to Hans Holbein, the link to the transcript page has no content except to say “Below is the transcript yadda yadda”. I was so hoping to see the images, are they no longer posted?
    Btw love, love, love this podcast. Since I am also of a certain age, love your jokes, too.
    Will you ever have time to address the history of the Irish and Welsh?

    1. Hi Cheryl and that’s good to know! I’ve just checked the Holbein transcript – it is there and images too, Are you sure you are logged in when you look? Or maybe try a different browser? Let me know if you have any luck. And as an Englishman I don’t think I am brave enough to do a history of the Irish, it is an exercise in self flagellation. I will of course need to cover Ireland as we go through with the Elizabethan intervention in Ireland being a far from happy occasion. Things get generally tougher from here on in! I have always harboured a desire to do the history of the Welsh, though there are some similar problems; maybe one day!

  24. It us there, you were right, i wasn’t logged in. When I go to the podcast page a box pops up asking me to sign in, then I can listen, but I guess I wasn’t actually logged in.
    Understood about the Irish, I just tried to read “The Great Hunger” by Cecil Woodham-Smith. I couldn’t finish it, I don’t know who I was more outraged with, the apathetic government officials, or the Irish themselves for trusting the government and God too much. History is my pleasure reading, so I am used to the self made tragedies of mankind,but for some reason this story affected me too much.
    Thanks for all of your help and quick responses. May you podcast forever.

    1. Glad there was a relatively easy answer and that you have access again!
      Yes; I will of course need to cover the famine and it won’t be easy; the cruelty of the laissez faire attitudes is beyond belief. There is very little the English do in Ireland, particularly from Elizabeth’s time, that reflects well on us. Still, important not to shy away from it!
      Anyway, there are lots of more fun things to come too…

  25. Hi, David,

    I get an error message when I try to access the slides for episodes 31e or 31f. The error is “404” and claims the url is incorrect or cannot be found. I’m logged in. I’m using a Windows machine and Chrome browser. Help?

    1. Hi David – and really sorry, I have a problem with the way episodes are transferred to the hosting site. I have amended the LLASE series, but some of the more recent William Marshal episodes stil have the problem. I should have it fixed by the end of 8th September; very sorry, let me know if you still have problems thereafter

  26. I am still unable to download the current Marshall episode “Hubris”. I am logged in and tried several times over the last three days but keep getting the 404 error message. I am using Windows 10 and Chrome. Thanks for looking into this. Jon

    1. Jon, really sorry. We have this weird file naming bug. I have fixed ths one now, there’s still a problem with previous episodes which I am trying to get fixed.

  27. Hi,
    I understand there is a new TTME podcast, but not seeing it on the website. The last one I see is the Beatles podcast. I can access everything else, so I think I am logged in okay.

    NOT urgent, just wondered if maybe it was accessible through podcast apps only and not through the website; that’s how I access things. Hope all are well, and as I said, no rush sorting it out…I am 99% sure it’s user error! Best wishes, Kathryn Ruiz

  28. Hi. I have been a member for a while but struggle with the layout. It seems a bit dis-jointed. Also why is there no app. I think that would help. I do enjoy the content though. Thanks. Andy

  29. I love your podcast, but I’ve had to cancel for financial reasons. I was billed today (thus, the cancelling). Was wondering if there is a way to reverse that or to get reimbursed. Sorry to have to do this. Thank you. Amy.

  30. Hello David! I have enjoyed your podcast so much for the last couple of years! Hence, I decided to quit using audible with Amazon and listen to your historic shows but….. pay for them instead of freebees! I was starting to feel guilty because I know you have to put in hours and hours to share your shows with the world. However, even though your site says you take discover, my card has been declined 3 times. I called Discover, thinking there must be the problem, but, they havnt declined ANYTHING for me in YEARS (believe me, Im sad to say) So, because I am in love with you (and a cougar, according to my sons)could you please help me out? Besides, I have been doing my genealogy and find that on a couple of legs of my tree I have family members through a bunch of the sick royalty you are mentioning. I just want to know more about what mental illness lurks in my family past. You seem to know all of it. So, Im not embarrassed by being old, and computer illiterate, and or a couger. Thanks Barbara

  31. David Hi

    First, I am addicted to you podcast. I’m on Episode 164 and catch you fast. Keep going:-)

    I’m having trouble resetting my password. The link for the website comes up as invalid. Nothing urgent but I need to update my credit card details .

    Again, just brilliant. Thank you so much.


  32. Hi David,
    I love the show and so appreciate all the work you put into it. Unfortunately, I need to cancel my subscription because of a changed financial situation due to Covid-19. I’m having difficulty changing my password even after following the instructions on the FAQ. Do you mind helping me cancel my subscription?
    Thank you,

    1. Hi Adam – I have cancelled the sub – you are paid up for a few more weeks so do download anything that takes your fancy! Thanks for being a member

  33. Hi,

    Not exactly a new member, but I use Spotify which I think doesn’t do the paid ones and I’ve never had time to sort out another way of accessing. I just got a new standalone MP3 player and so would like to be able to download the members-only material, ideally in one lump, so just transferring into a folder on my computer then onto the player. Is there a way to do that?

    Thanks in advance, Natalie

    1. Hi Natalie…I’m afraid I think you are right that spotify doesn’t do password protected podcasts. But I’m sorry, I don’t know a way of doing a bulk download; you can download them into a folder, I assume, but only one by one. Sorry!

  34. Hi David,
    I have been listening to your ‘English’ podcasts for quite a while and enjoy them very much. A couple of months ago I started listening to the ‘Scotland’ ones but I’m still in the relatively early stages. When I tried to look at the web pages today only two were available, well beyond where I have got.
    I can still get the podcasts themselves but cannot see the relevant pages on your web site.
    Am I missing something?
    Best regards,
    James Bain

    1. I’m so sorry, what you are missing is that I cam a rubbish communicator. I have just moved all the History of Scotland episodes to their own website here:
      There’s now an announcement on this website – the move should not make much difference in terms of downloading unless you download directly from the website post.

  35. Hi David,

    I just finished your latest episode and it is brilliant! Thank you 🙂

    I wanted to skip over to listen to the Scottish episodes but they are not available to me at the new web page. Maybe it is just because of the very recent move and I will try again later. Just wanted you to know that, at least for me, it is nor working atm.

    All the best

  36. Hi David, I’m really enjoying the Scotland series. I always recommend your podcasts. They’re fantastic and so addictive.

    I just ran into my first technical issue. When I try to download episode 32 I get a ‘page cannot be found’ error. I’m listening on my iPhone thru the website.

      1. Hi, and really sorry. Sadly, though, I can’t recreate the problem; I’ve looked at the episode and the file is there and tagging present and correct; and I have just successfully downloaded it to Apple Podcasts app. All I can suggest is that you close the appa dn open it again, or even turn off your phone and then restart it to try to get rid of any cache; we did transfer the HoS to a new site, and it does temporarily confuse some devices

  37. Having issues downloading and playing shedcasts from the website using my iPhone. Tried the new learning and the one on printing but they are not downloading or playing. Had trouble the other day with a history of Scotland one too. The second ep on David.

    1. Hi there…I am really sorry you are having problems. I have just tried it myself, and the HoS18 episode did download. I think it might be that the change we made to add the new Scottish site may have left false information on your phone; I’d suggest just deleting any HoS episodes, closing the app maybe turning off your phone, then turn on, go omnto the app and start again. If that doesn’t work, I know its a pain, but delete the feed and then add it from fresh. Sorry I can’t find any better explanation – but hope that works

  38. Good afternoon, David,
    I listen on my iPhone on the native podcast app. I have been trying out Downcast. It downloads fine for the main podcast. But I cannot get even to recognize the shedcasts. I’ve followed the instructions on your support page without success. I continually get “Error adding feed. Unable to download the requested podcast feed.” I find no help from Downcast or on the Web generally. Can you help?


    David Miller

    1. Hi David, and I’m very sorry you are having trouble getting the shedcasts on Downcast. First question is just to check that you can log in to the website – sounds as though you can, and if so it’s not the password then!
      Second thing is to check that you are using exactly the right URL –
      The only other thing I can suggest, which works sometime, is to make sure you’ve closed the App before trying again; sometimes the caching gets in the way
      I’m sorry but I can’t offer more than that; there are so many different apps! One final thing you could try is to go to the Facebook group and ask around; the group is at
      Let me know how you get on
      best wishes

  39. I cannot get into the site, though my membership just renewed. Apparently, I don’t remember my password, and when I try to reset it, I keep getting a message that says there is something wrong with my reset password link. Please help!!

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