Members’ Technical Support

Hi Members all. Here is your technical support page. Please use the page to

  • Post any problems you are having – please post them as comments to this page and Jesse and I will  respond. Please make sure you also provide, if relevant:
    • The type of device you are using
    • The operating system (Windows, iOS etc)
    • How you are accessing Shedcasts, and the name of the podcatcher if you are using one
  • View FAQs to solve the problem yourself
  • Access links to other support available

At any time you can email me at david54031@gmail.com

Frequently asked questions

The shedcast feed to my mobile device has stopped working. What do I do?

  • Check the URL you are using. It should be https://thehistoryofengland.co.uk/feed/podcast/members
    You do NOT need the ‘www.’ bit. Usually it’s not a problem if you do use www, and it will redirect fine, but on some occasions with some podcatchers it seems to cause a problem.
  • Sometimes for unaccountable reasons podcatchers periodically seem to ask you to re-enter your credentials – username and password.
  • If your username and password seem to stop working, delete the feed in your podcatcher completely and start again.
  • If your username and password STILL doesn’t work, then go to the website login page https://thehistoryofengland.co.uk/login/ and select the lost password process. Then return to your podcatcher and try again.

I have tried the lost password process and it doesn’t work for me. I either don’t get an email after I have entered my details, or a weird message saying my reset link is invalid

Go back and try one more time. This time, at the log in page, try this:

  • press Function F5 (on some machines this is CNTRL+F5 at the same time) before trying to log in to try and clear any caching.
  • Try the process with your email first, and if that doesn’t work, then try it again with your username.
  • Check your spam in email if you don’t see the password reset email

If neither of these work then you may have forgotten the email you used to sign up with or your username. So, email me on david54031@gmail.com, and I will send these to you.

Finally, if all this fails email me again and I will send you a new password. But it’s better for you to manage your own if possible then you can change it at will.

Other useful links 

There is advice on downloading members only shedcasts here: How to download shedcasts

There is a podcast and Shedcast schedule here so you can check what should be appearing in your podcatcher.

You can also see a list of the members’ shedcasts in the member’s area

 

42 thoughts on “Members’ Technical Support

    1. Hi Mike – Just in case my email gets caught by your spam filter, I have sorted this. Please have a look at your email which will explain what I have done so you can keep access. Good luck. David

  1. Just became a member. I love the podcast and I’m trying to convince my family members to join. This is very educational and funny. As an American I love hearing the English phrases (houly) although I frequently have to google things. Keep going!

  2. Hah, I’ve been trying for days, and I finally asked and 5 min later I figured it out in BeyondPod. Nevermind!

    1. Ain’t that the way of it? Not sure how many times I’ve had to say to the person coming to fix my coimpouter ‘huh, it works now…’

  3. My Facebook feed hasn’t worked for the past 36 hours or so. Have you removed me or is it a Facebook issue? (I can see from the website that there are new posts – I’m just not receiving them).

    1. Not we have definitely not removed you! How could I do such a thing! Not sure what this has happened – I’ll ask the group

  4. Hey David, I actually need to change payment methods since I’m getting rid of a credit card. How would I go about doing that? Would it be easier to just cancel and I’ll re-signup?

  5. I’m sorry, but I tried to become an annual member and was rejected. It claimed my Discover card was not supported. I don’t know what I did wrong. I have used the same card for numerous things online. I am disappointed.

    1. Hi Yvonne, and as you can imagine, I am even more disappointed than you are! I am rather at the mercy of the organisations (Stripe, PayPal) that manage all the technicalities of the card financial transactions. I assume they don’t accept that type of card for some reason. If you can bear it there are other ways; a Paypal account if you have one, or probably simplest is Patreon, which is at https://www.patreon.com/thehistoryfengland.

      I hope you do manage to join up, and if not, then I am sorry.

  6. A different technical question: Do you have a recommendation for a microphone? I create videos for my math classes and haven’t found any of the three I’ve tried to be adequate.

    1. I use a Rodecaster Condenser mic…used to use a Blue Yeti which was much cheaper, perfectly good, but picked up a lot of ambient noise. Which was rather good for the bird song…

      1. I rather liked the bird, but my ambient sounds are the AC and ventilation system cycling in my classroom. The droning hum in the background makes my videos sound so amateurish.

        Ic þancie þē

  7. Hi David,
    I’m a huge fan of both your podcasts & shedcasts! Your dry delivery and witty asides frequently make me smile, and occasionally a chuckle or two come along. I especially liked this past week’s series on Lady Jane Grey – it’s a gripping story that, serialized, left me wanting more and I looked forward to the next installment eagerly. Thanks for putting that together…I hope you’ll do that again sometime.

    For my actual question, I have the annual membership…how will I know when it’s time to renew? Do you notify us by email (or maybe owl)? I don’t want to miss out!

    Again, many thanks for your fine work!

  8. Hi David. I’m having difficulty downloading “Eleanor 2”. A 404 error message comes up, with the suggestion that the URL might be wrong.

    Hey, I’ve been brooding for a couple of years on the “buffty” controversy. Now, while you’re entitled to coin your own terms, surely you mean “buffer”, defined in my dictionary as “an elderly man who is considered to be foolishly old-fashioned, unworldly, or incompetent”? Of course, brooding on the matter for years means I’m turning into one.

    Kind regards,
    Steven

    1. Steve – really sorry I don’t know why this is happening. I will try to make it work – I’ll get back to you, it’s none of the normal things

      And yes of course I guess you are absolutely right. Buffer it is really. I prefer Buftee though

  9. I renew my subscription on Dec 15 and I have not seen a charge go through my account. I live in the U.S. and sometimes my bank is overzealous about blocking foreign charges.

    Is there any record of my renewal?

    D

  10. Just had a stupid moment. Paid annual subscription September. Got reminder to update card as it expires end of Jan. Meant to just update account but appear to have paid again. Is there anyway of cancelling this payment without cancelling whole subscription?

    1. Hi Joanna – thanks for getting in touch; really sorry for the trouble. I have refunded the January payment, but please see an email I have sent to you. Best wishes, David

  11. Hi, David. A year ago, my subscription was renewed automatically. My anniversary must be near, but I cannot find an account management link on this site.

  12. Hi David. Really enjoying History of Scotland. Have got up to Ep. 17 and all downloaded fine and I listen to them through Google Play. But 18, 20, 21 etc. are downloading but my Samsung is telling me I don’t have an app to play them. For some reason Ep. 19 plays fine through Google Play but not any of the others. Help!

    1. Hi David – I have looked at the episodes and can’t understand why they would be any different. Though as it happens I didn’t think we had podcasts available in England yet – or at least that’s what their website tells me. With the exception of 19 are you getting none others after 17 for the History of Scotland? Are you getting William the Marshall an/or Eleanor? Very sorry for the bother; if you let me know that I’ll have another look and then maybe put something out, but I haven’t had any comments elsewhere. In desperation until we sort it, things seem to be working on PocketCasts, and Podkicker. Let me know, though

      1. Hi David. Thanks for looking into this for me. I’ve tried some of the rest and I get the pop-up stating that they have downloaded successfully but I just can’t seem to play them. They appear in my downloads but without displaying the History of Scotland logo as it happens. 19, 17 and all previous are fine and yes I did successfully listen to William the Marshall and Eleanor and thoroughly enjoyed them both by the way. If no one else is experiencing the problem then I guess it might be some sort of issue my end but I’m not the most tech savvy. I will try and have another go on my wife or daughter’s device and see if same thing happens.

        1. Thanks David; let me know what happens, and if you are still getting no joy, I will post a question on the FB site; that normally at least tells us if anyone is having the same experience

  13. Hi David. No joy I’m afraid. I’ve tried a family i.phone (I use a Sumsung) and also the family lap top and the same result with all. The downloaded episodes that have worked thus far look like this: HoS16ATroubledSuccession.mp3 with the HoS logo and the ones that don’t work look like this: HoS22TheGreatCause.mp3.null (therefore .null with no logo). Nb. I can play them directly from the website but I tend to listen to your fabulous podcasts whilst driving around. Hope this may help to identify what’s happening.

    1. That is utterly bizarre. Have you tried deleting the feed completely and trying again? There is sometimes a problem that you get a sort of ghost feed that partially works so putting in the exact right URL is important – which is https://thehistoryofengland.co.uk/feed/podcast/members
      I will try a post on the FB site, but since nobody else has said anything I am not optimistic. I’ll also pass this across to my website developer pal see if he has any ideas

    2. David, I have just been through this with Jesse the developer; he’s been through the process successfully with his Samsung and has managed to get the downloads OK. Could you try the delete and reload approach?

      1. Hi David. Thank you for your time on this. I will give the delete and reload approach a go and let you know how I get on. Thanks David

  14. Hi David,
    I signed up for membership yesterday, but I can’t seem to access the members-only episodes on my Android phone. I normally use PocketCasts, but there was no + button, so I tried to access by pasting the URL provided into the search box and this didn’t work. I’ve downloaded two other apps: BeyondPod and Podkicker. However, I’ve followed the instructions for both these apps and just keep getting an error message along the lines of ‘Feed URL problem’ or ‘Unauthorised’. Can you help?
    Thanks, Becky

    1. Hi Becky

      Thanks very much for signing up – and really sorry you are having trouble accessing the shedcasts on your Android. Can I firstly check that you are using the right details – are you able to login to the website here – https://thehistoryofengland.co.uk/login ? Obviously the login details are the same you need for your download, so this will make sure you are using the right one.

      ​Next, I think from your ​comment that you are looking at the download instructions on the website, but just in case you are not, please have a look at https://thehistoryofengland.co.uk/members/howtodownloadshedcasts/

      The usual problem comes from getting the URL right – it’s a bit of a pig to do first time around. If you are copying and pasting, please make sure there are no preceeding or trailing spaces, and that the URL is exactly correct.

      Also, I have found that once it’s gone wrong, the memory of it seems to stay in the phone. So you are best to completely delete the History of England Members only feed from your podcatcher before trying again.

      I hope this works – but do get back in touch and let me know

      David

      1. Hi, my name is Anita, and I have signed up and paid the £40 Membership Fee. I had all sorts of problems, but finally got there. Now I cannot log in. I’m being told to check my e.mail for the confirmation, but there is no confirmation. I used to be signed up with you on another e.mail address which is no longer working, so used my recent one, which is anitaburdfield@gmail.com. Would you be good enough to check for me. Many thanks.
        Anita

        1. Hi Anita and I am really sorry I’m causing you a problem. Please check your email I will correspond with you direct

  15. I successfully subscribed to the members only podcast stream on Apple Podcast, but it says “You’re all caught up” and I see no episodes. It tells me to check for other episodes but there is no logical way to do so. On the free HOE podcast, there is a way to click “Available Episodes” and see the old ones. Not so with the member feed. Does anyone know what I’m doing wrong?

    (Works fine with Overcast)

    1. ​Hi Matthew

      It might be the same as a problem I have had myself, and assumed, of course, that it was my incompetence – but it was not! There seems to be a ‘ghost’ URL out there with a truncated list of early episodes, and if you don’t get the URL exactly right your phone remembers the URL. I mention it here https://thehistoryofengland.co.uk/resource/members-technical-support/.

      You might resolve it by completely deleting the feed from your phone, and starting again from scratch, making sure you have got the right URL and are asked, and able, to log in with a password.

      I hope this works – let me know and if not we’ll try again

      David

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